Small businesses are stressful to lead. Why? Because a small group of people are looking for so many work functions simultaneously, like government regulations, laws, production and sales, supply chains, financial issues, quality problems, the work force, etc. Now, what can lead a small business to a sustainable and continuously growing organization are consistent quality services.
Why ISO 9001 certification?
ISO 9001 is the International Standard that Specifies requirements for a Quality Management System(QMS). These standards are publish by ISO (the International Organization for Standardization). Most recently the standard was updated in 2015, and therefore, it is referred to as ISO 9001:2015.
Organizations or industries of any size or any company can certify themselves with ISO 9001:2015.
ISO 9001 in UAE is recognized as the basis for any company to create a system to ensure customer satisfaction and improvement. Therefore many corporations and customers require this certification from their suppliers.
ISO 9001 certification requires the business to ensure that all materials are purchased from suppliers that have been evaluated based on quality criteria, and these suppliers must be re-evaluated at defined intervals to ensure ongoing material quality and consistent supply chains.
- ISO 9001 certification can help SMEs to increase their business – and eventually, their profitability – by building up business with the customers for whom certification is a contractual requirement.
- ISO 9001 allows SMEs to gain a clear understanding of their business through gathering all of the valuable business information and data mandated by the various standard requirements. Some examples include risk management processes, context of the organization, customer feedback and reviews, results of internal audits and management reviews, analysis of corrective actions, product or service complaints, etc.
- ISO 9001 provides the basis to develop a system that increases confidence in the company’s stability, while providing reliable, recorded information and data to identify and move forward with potential improvements.
ISO 9001 certification increases business opportunities with potential clients, as well as international business. There are companies that do business only with ISO-certified companies, so a business that has an ISO certification will get preference over those that do not. That means that a certified SME will get more business and, therefore, more revenue. Further on, consistent production operations and fewer product failures cut down on quality costs, resulting in more profitability. Consistent quality in products or services leads to higher customer retention rates and increases customer confidence in the business, which leads to enhancement of the business and eventually results in financial growth.
ISO 9001 certification requires the organization to define organizational structures, roles, and responsibilities; to ensure competence and awareness; and to provide a suitable work environment for operations. If an organization (SME) fulfills all the requirements of the standard related to human resources, this results in higher employee satisfaction and motivation. People love to work in an organization where they are treated well, listened to and allowed to participate, and anticipate personal growth. ISO 9001 certification in Fujairah requires all of the above-mentioned qualities to be fulfilled, so a SME with ISO Certificate UAE is likely to be a better place to work for employees as compared to other conventional small businesses without ISO certification.
The ISO 9001 standard is based on the basic quality management principles of meeting customer requirements and striving to exceed customer expectations. A customer always looks for quality in a product and quality in a service. It’s not only the product quality that encourages a customer to buy again and again; it is also the customer experience that persuades a customer to return. An ISO 9001-certified business increases customer confidence, because the customer knows that he is dealing with an internationally certified company. As the first quality management principle states, this is the key feature that allows a small business to stand out amongst a large number of companies with no such certifications.
One key benefit that has been discussed above is getting potential contracts. An ISO-certified business increases its likelihood of getting potential contracts when that ISO certification is a requirement. Also, from my experience, customer satisfaction increases for an ISO-certified company. An ISO-certified SME can identify and resolve customer issues quickly, intelligently, and more efficiently, and it can do so even before delivering its product or services to the customer. In a small business, optimal use of resources saves a lot. And, if an ISO 9001 Quality Management System is truly implemented, then the company saves a lot by reducing wasted time, money, and effort.
A lot of benefits–
ISO 9001 certification benefits all aspects of a business. Some of the key benefits of ISO 9001 certification are the following:
- Improved quality and service
- Higher potential for clients and contracts
- Trusted and valued information and results about the business
- Better business reputation
- Consistent processes
- Increased business turnover
- High customer satisfaction